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On-Site Tech Support and Maintenance of Large Municipality's Emergency Management Office
Project Description
SDI provides system support, programming development, and ad-hoc reporting services as required by the city's office of emergency management and communication. SDI also provides Computer-Aided Design and Drafting (CADD) maintenance for the city’s emergency evacuation CADD files.
Goals
To provide the emergency management office with on-site technical support services specific to the city's current 9-1-1 System. Services include support of desktop hardware/software, network hardware/software, Geographical Information Systems (GIS), and communication systems. In addition, SDI fulfills the office's technical needs by supporting the system in the absence of key personnel responsible for maintaining and managing the 9-1-1 system.
Solution/Services
- Providing system support for over 77 LAN positions
- Troubleshooting (including Microsoft Excel spread sheets, Outlook sync issue to BlackBerry, unexpected errors from Windows, mail system issues (Novell GroupWise), adding programs, FAA Flight Tracker, Emergency Management Centers/Homeland Security, printer issues)
- Reviewing the rule base in firewalls
- Providing infrastructure assessments and recommendations
- Providing quality control of GIS data
- Creating and updating map data
- Filling map requests
- Maintaining city-wide emergency evacuation CADD files
- Providing on-site support 24x7x365
Result
Ongoing
